FREQUENTLY ASKED QUESTIONS

Search below or view our most frequently asked questions. Need more help? CONTACT US

Becoming a Retailer

What criteria need to be met in order to purchase from the wholesale site?

• Valid state sales tax identification number

• Brick and mortar/physical store address that can be verified by google search and/or images submitted

• Valid ecommerce site

Why can’t I view wholesale pricing?

Please fill out the information at this link if you are a new customer. If you have an existing account, you should be able to log in to your account HERE

Why was my application denied?

If any of the above criteria are not met, we may refuse permission to purchase our items at wholesale pricing. Our school licensing agreements and state/national regulations are subject to audit if this information is not in order.

Facebook/Social media groups do not meet the criteria for online sites unless a separate web store is also available for ecommerce

Do you zip code protect? Do you offer wholesale “territories”?

We do not offer exclusive wholesale regions or territories. With hundreds of styles produced throughout the course of our year, we are able to offer our retailers unique styles that continue to generate strong sales and Gameday Couture consumers.

Can I use your marketing Assets/ Product Images/Photos?

Yes, these are readily available, and we are happy to share the files. Email us atwholesale@gamedaycouture.comfor access to the information.

Product & Order Info

Can I presell your products on my site?

In general, this is not in a retailer’s best interest. Popular styles sell out quickly, and we ask that you be sure to place an order for styles in sizes needed BEFORE posting to generate sales for the items. If items are not available for shipping, it can create a bad experience for your customer.

Why can’t I purchase Social House items for wholesale?

At this time we are only able to offer wholesale pricing for our Gameday Couture collection and SOHO graphic tees. Our more specialty boutique styles and accessories are available for retail consumer purchase at shopthesoho.com

How long does it take to receive my order?

During peak shipping times (July-October) please allow up to ten business days for an order to ship. We ship from warehouses in Michigan and Oklahoma, so orders typically arrive 2-4 days after they leave our warehouse to locations within the United States.

Do you offer custom styles?

Some styles may be available for non-licensed custom logo applications. There are minimums assigned for production, and art setup fees may apply. For more information, contact us at wholesale@gamedaycouture.com

Can I use a discount code?

At this time discount codes do not apply to orders placed with wholesale pricing assigned. Discounts can be applied to retail items at shopthesoho.com

Returns & Exchanges

Are items eligible for return?

Since our wholesale inventory is in high demand and produced to order, we do not allow returns on items that are not damaged and were correctly shipped.

Damaged /Mis-shipped Items can be reported by sending an image and explanation of the issue to WHOLESALE@GAMEDAYCOUTURE.COM. A customer service representative will respond within two business days with further information.